Returns & Refunds
Your satisfaction is our priority. If you're not perfectly happy with your purchase, we've simplified the return process for you.
Request Return
Raise a request from your Order dashboard within 7 days of delivery — pick a reason, add a description, and attach up to 5 photos.
Pick-up & Inspection
Our logistics partner collects the item, and the seller inspects its condition against your request.
System Review
Our team reviews every request and approves or rejects it, typically within 24-48 hours.
Refund Issued
Approved refunds land instantly in your Platform Wallet, or in your bank / eSewa / Khalti within 3-7 business days.
Return Status Guide
Every return request moves through one of four stages. Here's what each one means for you.
Your request has been submitted and is awaiting system review — typically within 24-48 hours.
Your return is approved. Wallet refunds are credited instantly; bank/eSewa/Khalti transfers are initiated.
The request wasn't approved based on the evidence provided. The item stays marked as Delivered.
The refund has fully settled — confirmed once a bank/eSewa/Khalti transfer clears on our end.
Accepted Reasons
Select the reason that best matches your situation when you request a return from your dashboard. Add a short description and, optionally, up to 5 photos to support your case.
Refund Methods
Platform Wallet
Credited instantly once your return is approved. Use the balance toward any future purchase, anytime.
Bank Transfer / eSewa / Khalti
Sent directly to the bank account, eSewa, or Khalti details you provide at request time. Settles within 3-7 business days of approval.
Protection Policies
E-Bargaining maintains a fair and secure marketplace for everyone. The following policies outline how we protect the platform, our sellers, and our buyers.
Platform Protection
E-Bargaining reserves the right to investigate fraudulent return claims and enforces a fair-use limit on excessive return activity.
Seller Protection Policy
Sellers Are Protected Against
- False return claims
- Product switching scams
- Delivery fraud
- Payment disputes without evidence
What Admins Review
- Buyer-submitted photo evidence
- Courier tracking & delivery confirmation
- Full order and item history
Buyer Protection Policy
Buyer Guarantee
If your product never arrives, arrives damaged, or is significantly different from what was listed — E-Bargaining will investigate and take appropriate action to resolve your case.
Safe Payments
All payments are processed securely through approved payment channels. Your financial information is never shared with sellers.
Return Eligibility
Delivered Items Only
Items still in transit or processing aren't eligible yet — only orders marked Delivered qualify.
7-Day Return Window
Requests must be raised within 7 days of confirmed delivery. The window closes automatically after that — no exceptions.
One Active Return Per Item
You can't resubmit an item that's already pending, approved, or completed.
Fair Use Policy
This limit keeps the return process fast and fair for genuine cases across the whole marketplace.
Need Help?
Our support team is available 24/7 to guide you through your return process.
Contact Support